Delivery
- We can ship to virtually any address in the world.
- When you place an order, we will estimate shipping options for you. All our products are dispatched within 24-48hrs and shipped via Royal Mail/UPS. Please also note that the shipping rates for many items we sell are weight-based.
- We aim to dispatch framed items within 7-10 working days of your order.
- For overseas destinations, please note that customs fees and duties may apply. Such charges are determined by the destination country's regulations. Fees generally consist of Import Duty (a percentage of value) and local VAT, payable upon arrival. The fees are covered by the recipient.
- You can arrange a collection by your own shipping company or pick up your items in person in our office: 1) Mon-Fri 10:00-17:00, 2) weekday matches - 10:00 until KO and 1h after the final whistle, 3) weekend matches - 4h before KO and 1h after the final whistle.
Effective March 1, 2026, the French government will implement a temporary €2 tax per item on low-value goods (up to €150) imported from non-EU countries. This measure will remain in effect until EU-wide handling fee enters into force, currently anticipated for November 2026.
This is a new import-specific tax on low-value items and is not VAT or standard customs duty. It is not a UPS fee.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us via shop@imust.org.uk